The Axis Max Life mobile app is a comprehensive customer service platform that simplifies managing your Life Insurance. It allows you to access policy details, receive personalized updates, make premium payments, renew policies, unlock wellness benefits and explore or purchase new plans — all from your smartphone. The app offers 24/7 access, quick support, and convenient tools, helping you stay in control of your Life Insurance journey anytime, anywhere.

Yes, you just need to upgrade to the latest version of the mobile app.

The app is for existing Axis Max Life policyholders, users who have applied for a policy, and new customers.

Click here to Download from Google Playstore and Apple App Store.

No, if you are an existing Axis Max Life customer, you don’t need to register separately. Simply login with your phone number, policy number, email id and OTP.

If you are an existing Axis Max Life customer, simply login with your phone number, policy number or email id with DOB and OTP.

If you forgot your policy number, primary phone number or email id, then please connect with customer service.

With this app, you can:

• View and manage all your Life Insurance policies in one place
• Make premium payments securely and track your payment history
• Renew your existing policies quickly without any paperwork
• Get personalized notifications and reminders about your policy status and important updates
• Explore and buy new Life Insurance plans tailored to your needs
• Access customer support instantly for any questions or assistance
• Update your personal information and policy details anytime
• Book unlimited doctor consultations, access 24*7 health chatbot, book discounted medicines/medical tests etc.

Yes.

Existing Axis Max Life customers get wellness benefits such as complimentary doctor consultation, discounted lab tests & medicines, nutrition consultation, free health risk assessment and more.

The customer app uses following security protocols to ensure data safety -

• Use of secure encrypted storage to store required minimal data locally
• Use of encryption and SSL pinning for the data exchange with server i.e. during data transit from client to server and back
• Proguard and App sealing to make reverse engineering of binaries extremely hard, root/jailbreak detection
• Device check (With apple) and App integrity checks (with Google) to control binary distribution through legit mediums (app store and play store)
• Biometric login for seamless and secure login into the app (after initial OTP based login)

You can try these steps:

• Check your internet connection
• Close and reopen the app
• Update to the latest app version from Google Play Store or Apple App Store
• Restart your phone
• If the issue continues, contact customer care helpline number at 1860 120 5577 or send an email using your registered email ID at service.helpdesk@axismaxlife.com

The app is available to download in the following countries only: India, Saudi Arabia, UAE, and Qatar.

Existing customers can track their Steps by syncing to Google Fit or Apple Health kit.

Existing customers can sync health data including steps from their Google Fit (Android) and Apple Health(iOS). Any other wearables linked to the same will be synced on the app.

It is a personalized Health Assessment designed to give you powerful insights into your well-being. It would help you to know the status of your health, get access to personalised nutritionist sessions, customised diet and exercise plans and help you stay track your health goals.

You can navigate to the app’s “Assess your health. Get started now” section via the homepage or the wellness tab and start your free Health Assessment.

You can book free general physical consultation on the app’s “unlimited access to doctor consultation” section on the homepage or the wellness tab. However, for availing Specialized Doctor consultations, booking medicines and booking specialized diagnostic tests, customers need to pay for the discounted price shown on the app.

Yes, all the doctors & experts are certified & have all the necessary clinical experience.

Customers can access their policy details of Max Life Insurance Secure Earnings and Wellness Advantage Plan (UIN: 104N136V02) under the “My Plan” section of the app.

Plan Details include:

Policy Number, Product Name, Policy status, Issuance date, ICU hospitalization benefit per day, Non ICU hospitalization benefit per day, Minor Surgery Claim amount, Major Surgery Claim amount, Premium payment term, Policy term, next due date, Policy modal premium, accrued benefits, Health sum assured, Death benefit at inception, Hospitalization claim left (Days in a policy year) and Surgical claim left (No. of surgeries).

Yes, in case of multiple policies, the same step count will apply across all your eligible policies.