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- Request for Claim
File a claim online fast in a simple and secure process
We understand this is a difficult moment. Take your time — we’ll guide you one step at a time.
Let's start your claim request journey!
3 Steps to file a death claim
Takes just 5-6 minutes1
Verify
Yourself
Policy check and eKYCYourself
2
Incident
Details
Event details and document uploadDetails
3
Add
Bank
Bank account informationBank
Know what documents you need to start the death claim process
You will need a few documents to get started. If something is missing right now, it’s ok. We’ll guide you as you go.
Mandatory
- Original Policy documents
- KYC documents-Nominee/ Appointee
- Bank Proof- Nominee/ Appointee
- Death certificate(Registered)
- Bank statement- Joint account
- Nominee suspection- FPIR
- Relationship Proof
- Succession certificate
- Surety Letter
- Surviving Member certificate
- Marital Status - Beneficiary
- Adoption Deed
- Birth Certificate- Minor Nominee
- Claim documents
- Branch Confirmation- Nominee visit
- KYC documents-Beneficiary
- KYC verification
- Affidavit for name change- Claimant
- Divorce Deed
- Family tree
- Guardianship Certificate
- Joint Indemnity bond
- Legal Heir Certificate
- NEFT mandate form
- NOC- Assignee
Mandatory
- Original Policy documents
- KYC documents-Nominee/ Appointee
- Bank Proof- Nominee/ Appointee
- Police reports- FIR or Panchnama
- Death certificate(Registered)
- Post Mortem report
- Bank statement- Joint account
- Nominee suspection- FPIR
- Relationship Proof
- Succession certificate
- Surety Letter
- Surviving Member certificate
- Marital Status - Beneficiary
- Adoption Deed
- Birth Certificate- Minor Nominee
- Claim documents
- Branch Confirmation- Nominee visit
- KYC documents-Beneficiary
- KYC verification
- Affidavit for name change- Claimant
- Divorce Deed
- Family tree
- Guardianship Certificate
- Joint Indemnity bond
- Legal Heir Certificate
- NEFT mandate form
- NOC- Assignee
Mandatory
- Original Policy documents
- KYC documents-Nominee/ Appointee
- Bank Proof- Nominee/ Appointee
- Death certificate(Registered)
- Bank statement- Joint account
- Nominee suspection- FPIR
- Relationship Proof
- Succession certificate
- Surety Letter
- Surviving Member certificate
- Marital Status - Beneficiary
- Adoption Deed
- Birth Certificate- Minor Nominee
- Claim documents
- Branch Confirmation- Nominee visit
- KYC documents-Beneficiary
- KYC verification
- Affidavit for name change- Claimant
- Divorce Deed
- Family tree
- Guardianship Certificate
- Joint Indemnity bond
- Legal Heir Certificate
- NEFT mandate form
- NOC- Assignee
Mandatory
- Original Policy documents
- KYC documents- Life Insured
- Bank Proof- Life Insured
- Bank statement- Joint account
- Nominee suspection- FPIR
- Relationship Proof
- Succession certificate
- Surety Letter
- Surviving Member certificate
- Marital Status - Beneficiary
- Adoption Deed
- Birth Certificate- Minor Nominee
- Claim documents
- Branch Confirmation- Nominee visit
- KYC documents-Beneficiary
- KYC verification
- Affidavit for name change- Claimant
- Divorce Deed
- Family tree
- Guardianship Certificate
- Joint Indemnity bond
- Legal Heir Certificate
- NEFT mandate form
- NOC- Assignee
Key Points for Quicker Processing
Keepdocuments handy
Filldetails correctly
Avoidblurry uploads
Re-checkbank details
Support
available 24x7
Why submit your claim online?
If you’re the only nominee/appointee, you can complete the claim easily here.
Faster review & processing
Safe, secure document upload
Less typing as details are auto-filled
Online Sales Helpline
- Whatsapp: +91-7428396005Send ‘Quick Help’ from your registered mobile number
- Phone: +91-124-648-890009:30 AM to 06:30 PM
(Monday to Sunday except National Holidays) - service.helpdesk@axismaxlife.comPlease write to us incase of any escalation/feedback/queries.
Customer Service
- Whatsapp: +91-7428396005Send ‘Hi’ from your registered mobile number
- 1860-120-55779:00 AM to 6:00 PM
(Monday to Saturday) - service.helpdesk@axismaxlife.comPlease write to us incase of any escalation/feedback/queries.
NRI Helpdesk
- +91-11-71025900 , +91-11-61329950 (Available 24X7 Monday to Sunday)
- nri.helpdesk@axismaxlife.comPlease write to us incase of any escalation/feedback/queries.
